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Tasted Support

Last updated 26 September 2026

The short version

Index

  1. Getting help
  2. Signing in with your phone
  3. How Tasted Cash works
  4. Deleting your account
  5. Reporting and blocking
  6. Privacy requests
  7. Terms and policies

1. Getting help

Email support@jointasted.com. Tell us what happened, what you expected, and — if it is about your account — the phone number you sign in with, so we can find it. A screenshot helps. A person on our team reads every message.

If something in the app looks wrong — a missing reward, a receipt you think was declined by mistake, a restaurant that is not where the map says — email us rather than submitting again. A second submission of the same receipt may be declined as a duplicate.

2. Signing in with your phone

Tasted has no password. You sign in with your mobile number, and we text you a six-digit code. If the code does not arrive or does not work:

Signing out (Settings → Sign out) keeps your account: sign back in with the same number and everything comes back.

3. How Tasted Cash works

Eat at a participating restaurant, post a photo and a rating of your meal, and scan your receipt in the app. Once our team has verified the receipt, Tasted Cash lands on your balance — the app shows what each restaurant pays back before you go, and there is nothing to claim in advance. Tasted Cash is promotional value, not money: it cannot be withdrawn or transferred, and each amount expires six months after it is credited. There is not yet a way to spend it; we will tell you in the app before there is. The full rules are in our Terms.

4. Deleting your account

In the app, go to your profile, open Settings, and tap Delete account. The app shows what will be deleted and what we have to keep, and asks you to type DELETE to confirm, because it cannot be undone. You are signed out straight away.

Your profile, posts, photos, comments, likes, lists, follows, blocks and the contacts you shared are deleted. Records of Tasted Cash you were paid, and the receipts behind it, are kept because the law requires payment records — with your name, number and receipt photos removed. Deleting your account forfeits any Tasted Cash on your balance. The details are in our Privacy Policy.

If you cannot open the app, email privacy@jointasted.com from any address with the phone number on your account, and we will delete it for you.

5. Reporting and blocking

We do not tolerate objectionable content or abusive users.

6. Privacy requests

To access, correct or delete your information, or to ask us to delete the contacts you shared without deleting your account, email privacy@jointasted.com. We may need to confirm the request comes from the phone number on your account. Making a privacy request explains each kind of request and what to include.

Not on Tasted, but a friend shared their contacts or tagged your number? Email privacy@jointasted.com with your number and we will remove it from every address book uploaded to us, stop it being stored again, and make sure it is never sent an invitation. A number is only ever sent one invitation text in any case.

Turn notifications off in your phone’s Settings, or choose which kinds you get in the app under Settings → Notifications. To stop sharing usage data, turn off Share usage data in Settings (from version 2.1 of the app) or email privacy@jointasted.com. Our Privacy Policy explains what we collect, why, and who we share it with — including, if you are in the EEA, the UK or Switzerland, your rights under the GDPR in section 12.

Mysite.ai, Inc.
21 Miller Alley, Suite 210
Pasadena, CA 91103
United States